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FAQ

Reader:226
2019-03-03

Here we list some of the most frequently asked questions about international shipping from China, to which you can easily and quickly get answers. If you have any other questions or need further help after reading through those FAQs, please feel free to contact our customer service to enjoy free support.

What do Threefort Logistics do?
WE PROVIDE LOGISTICS - A leading logistics provider has you covered with state-of-the-art shipping and delivery. NORTH AMERICA WAREHOUSE - We have 20 years overseas warehousing experience, helping you to store and delivery locally easily. WE SAVE COST - Pick the optimized logistics, warehousing and delivery solution, helps you to save costs.

 

How long does it take to get quotes?
For shipments moving on popular trade lanes, you may receive quotes within just few hours. For shipments to or from difficult-to-service locations, it can take longer – up to 24 hours. Within 3 business days from submitting your quote request you should have received all quotes that you are going to receive from Three Fort Logistics. Please chat or message us in urgent case.

 

How much does it cost if i want to transport from China to any other country?
On the one hand, it depends on the mode of transportation you choose. Usually the air freight which takes within 3 to 5 days is more expensive than sea freight which may spend for as long as a month. On the other hand, we need you provide detailed information about your cargo to calculate standard price.

 

How long will it take for my shipment to get to its destination?
Usually, it takes within 3-5 days for air freight shipments and about one month for sea freight shipments. Please note that these transit times are not guaranteed and can vary from destination to destination.

 

Does my quote include everything?
Your quotes from Three Fort Logistics should include the costs of all services you selected in your quote request. If you have a concern that a quote is not complete, feel free to send a message to Three Fort manager with any questions you have. Understanding you may only care how many dollars are to be taken out of your pockets, we choose to lump the charges of a shipment together and input them as an “All in” quote. If you would like to see the charges broken down, just send us a message requesting an itemized quote.

 

When will I know the cost of duties and taxes for my shipment?
The cost of duties and taxes for your shipment is confirmed at the time of customs clearance in the destination port.

 

When and how can I pay for my duties and taxes?
Three Fort Logistics will bill you directly for duties and taxes at the time of customs clearance.

 

What’s the difference between FOB vs EXW?
In a nutshell, FOB means that your goods will be ready at a port for pickup, and will be dropped off at a port. EXW, or “door-to-door” is picking up at the supplier’s location, and delivering right to your facility, or to Amazon. FOB can leave a little more in the supplier’s hands, while with EXW, we handle the entire process.

 

My supplier offered shipping for $300, why is your quote more expensive? Can you just pick up the goods at the port and take them to my facility?
Many times suppliers don’t include charges for paperwork related to customs, or may package many customers’ goods together under their own name. While sometimes this works, we regularly see it cause delays and many extra charges (sometimes fees amounting to more than our original shipping quote). We highly recommend against using suppliers for shipping, unless you have substantial shipping experience.

 

Do you guys handle all customs?
Yes! We take care of all the paperwork for you, making sure you have an accurate quote, and a smooth importing experience. And in the event of the unexpected in shipping, we have extensive experience in rectifying nearly any situation that may arise.